Refund Policy

Last updated: 9 November 2026

We want you to be happy with anything you buy from Ninety (تسعين).

14-day refunds, no questions asked

If you ask for a refund within 14 days of your purchase, you will get a full refund. You do not need to give a reason.

How to request a refund

• Email support@playninety.gg with your order number or the email address you used at checkout, or
• contact Paddle directly through the link in your purchase receipt email, or at paddle.net.

After 14 days

Refund requests made more than 14 days after purchase are considered case by case, at our discretion. This does not affect any rights you have as a consumer under the law that applies to you.

How refunds are processed

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payments, invoices, sales tax and VAT, and provides all customer service inquiries about payments and handles returns. Purchases are subject to Paddle's Buyer Terms.

Paddle processes all refunds. Approved refunds go back to the original payment method. How long the money takes to appear depends on your bank or payment provider.

Contact

Questions about a purchase or a refund: support@playninety.gg.